You have questions? Don't know who to contact? You have a request to make? The City is proud to announce the launch of its new online request service called AccèsCité.

Available at any time, 24 hours a day, 7 days a week, the AccèsCité platform is an interactive and user-friendly system that enables citizens to send their request online to the City in a confidential manner and to be kept aware of ongoing action on their file. This tool will improve the quality of communications.

The AccèsCité service is a result of Council's plan to make our City a municipality which excels in its communication with citizens.


How is a complaint or request dealt with?

Your complaint or request is sent directly to an employee in the department concerned. This person insures follow up and sees to it that measures are taken to handle the matter as quickly as possible.

How does AccèsCité work?

- The user makes a request or complaint on line. He must choose the type of request or complaint from a list and submit his email address.

- AccèsCité will automatically issue an identifying code to access the file and the request will be sent to the department concerned.

- The person responsible will do what is required to solve the issue. Solving some problems will require several steps and take more time to handle. Be assured that your request will receive the appropriate attention.

- When each step taken, the resident will be advised by email of the changes made to his file.

- You will be sent confirmation when your file is closed.

To submit a complaint or request, click on the following button:

To consult a file following a complaint or request, click on the following button: