211An information and referral service available 7 days a week, from 8 a.m. to 6 p.m., 365 days a year, which will eventually be open 24 hours a day.
 
211 Community resources directory is also available on the web. In collaboration with community organizations, all information on social and community resources is updated annually.
 
With the help of statistics from calls and web frequency, 211 sheds a light to government officials and decision-makers on social needs and in determining missing resources that are needed.
 
211 service helps curb poverty and social exclusion, giving the people with non-urgent social needs rapid information on the social and community resources that will help them find solutions to move beyond their precarious situations.
 
211 is a free service, largely accessible especially for low-income people, seniors and newcomers.